E-commerce & Marketplaces
AI self-service, vendor operations, affiliate platforms, customer experience, and marketplace workflows across Jumia markets.
DF — Dogfood Version
Senior Product Leader · AI · Platforms · Automation
I lead product at the intersection of AI, platforms, and operational scale.
Senior product leader with 15+ years building AI, platform, marketplace, payments, and operational products across 9+ markets.
12%
Reduction in agent-handled interaction volume
+9
CSAT point gain across customer journeys
65%
Automation, deflection and containment scale
144M
Users impacted through Microsoft product work
At a glance
- 15+ years product & platform leadership
- 9+ markets across Africa and global teams
- AI, voice, automation, marketplaces, payments, CRM
- Microsoft · Jumia · SafeBoda · Eclectics
Industries I’ve worked across
My product work has moved across industries where platforms, operations, partners, and customer experience all have to work together.
Mobility & Logistics
Rider-driver matching, parcel delivery, payments, routing, and last-mile operational tooling at SafeBoda.
Payments & Financial Services
Mobile money, cardholder services, lending, collections, banking CRM, and financial-services product operations.
Enterprise SaaS, CRM & Public Sector
Microsoft 365 people experiences, Dynamics 365, ERP, public-sector digitization, and large-scale stakeholder delivery.
AI, Voice & Customer Operations
Conversational AI, voice bots, telephony, routing, live chat, social support, automation, and cost-to-serve reduction.
Building now
Claude Architect Track
Claude Architect track · AI-native PM workflows
Building Claude capability across agents, MCP, Claude Code, and AI-native product workflows — focused on product discovery, prototyping, decision support, and operational automation.
Selected Work
Selected examples of product judgment across AI, operations, platforms, and marketplaces.
AI Customer Experience Platform
Led product strategy for AI, voice, live chat, and social self-service across 9 Jumia markets, shifting high-volume support journeys from agent-led handling to platform-led automation.
IPGO ↓ 12% · CSAT +9 · Containment 65%
Platform Migration at Scale
Migrated 9 markets from fragmented telephony and routing setups to a unified platform with shared routing logic, stronger SLA governance, and improved operational resilience.
Run-cost ↓ ~15% · 9 markets unified
Marketplace & Mobility Optimization
Used NPS, funnel metrics, and operational signals to prioritize driver engagement, mobile money, matching, routing, and parcel-delivery workflow improvements at SafeBoda.
Driver engagement increased 2x · Matching/completion +4%
Built as a dogfood version. Shipped first, improved through feedback.